Our Team

Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Sarah McAviney

Quality Manager/Director

Sarah has worked in Home Instead Senior Care since 2014 and started as the Recruitment and Training Manager, and then later as a Care Manager which really gave her an insight into how our Home Instead Training is essential to delivering quality care to our clients.  In early 2017 Sarah took over the business from her husband as Director & Quality Manager and now oversees all aspects of the business such as Recruitment and Training, Scheduling, Marketing and Client Care Management.  

Sarah is passionate about clients getting the best possible care services available and ensuring clients have flexibility and choice in their care.  She is a strong believer in educating and providing as much information possible to clients and their family’s so they make the right choice that suits them.

Virginia Hughes

Client Services Manager

Virginia joined the team in August 2014 with over 20 years of Management experience.  From her own words, "I am passionate about excellence in service and understanding your client - it is what will make a business stand out.  I have a corporate business background with previous roles in Sales Management, Merchandising, Business Management and Conferences and Events working in the retail industry and for a direct selling publishing house".

Virginia's role involves building and maintaining relationships within the Aged Care network and the community and creating visibility of Home Instead in the Sutherland Shire and Eastern Suburbs of Sydney.  Virginia attends Industry meetings with other service providers which keeps our business and ultimately our clients better informed whilst also developing opportunities and events to support community initiatives such as the successful Art competition held for Seniors week.

Having spent many years raising my own family and caring for elderly parents I understand the demands on families these days and the joy and satisfaction of supporting elderly parents to stay in their home.  I am learning every day the privilege of working in an industry such as aged care and am incredibly grateful for the opportunity to work with caregivers and staff to support our clients and seniors in the community and to grow and promote this worthwhile business.

Annette de Rose

Home Care Packages Care Manager

Annette is an experienced community aged care professional with approximately 20 years ‘experience in aged care. Annette has managed a variety of complex aged care portfolios with government funded and private services, in case management, leadership and management roles. As well as having ageing parents, Annette understands the needs of people who wish to remain at home. “I have a genuine professional and personal interest in community aged care, and I enjoy making a difference to individuals and their families by enabling people to remain active and independent in the community”. 

Annette is passionate about providing meaningful, contemporary and exceptional services to all stakeholders. Motivated by supporting people live independent, healthy, active lifestyles.  Believes in empowering people to participate in their care and make decisions, and that, regardless of age, people can improve physical wellbeing, mobility and overall health. 

Having met and worked with some remarkable people, Annette continues to enjoy meeting and working with staff, clients and their families. She finds this side of the business the most rewarding aspects to her work.

Tanya Ward

Client Care Manager

Tanya has experience in various roles including working with the Dementia Collaborative Research Centres where her role was to work with varying  stakeholder groups, from researchers, to dementia groups, to carers in the home to find ways to translate research findings in Dementia into practical information and application that could assist people in their everyday lives.

Having been a carer in her own family, Tanya is mindful of the need to have patience and understanding in supporting people through an often challenging time of change in their life.  She understands the importance of finding ways to help individuals have as much independence as possible in their daily life, retaining a sense of normalcy and dignity.  She also understands the unique, rewarding but also challenging role of our CAREGivers and enjoys supporting them to make a difference, not only to the lives of our clients and their families but also to their own.

Lynne Daly

Recruitment & Training Coordinator

Lynne started at Home Instead as a CAREGiver and we soon realised she had great potential in the office as she had great communication skills and past experience.  Lynne has had many years’ experience working in the high flying world of banking and stock broking.  Lynne was interested in CAREGiving as it was such a change from her previous roles she had worked in and has not looked back.  Lynne loves working for families to create solutions and ensuring our clients have the best possible CAREGivers that match their needs.  Lynne finds it very rewarding when she recruits new CAREGivers to the team and sees their excitement as they realise that this is exactly what they have been looking for in their lives. 

Donna Low

Care Coordinator – Team Leader

Donna joined Home Instead Senior Care in 2012. Prior to working at Home Instead Donna worked 25 years for Qantas and embarked on many challenging tasks and roles during that time.  A large part of Donna's experience was working in and managing teams from freight to customer service.  Further during her time at Qantas Donna became proficient in Japanese which has proven to be a valuable tool in our business.  

On top of scheduling our CAREGivers and their rosters, Donna organises Caregiver meetings and the runs the day to day needs of the office.

She also chairs our Safety Committee and is dedicated to ensure Safety in the work place at Home Instead Senior Care.

"I love working with all the wonderful CAREGivers and providing support for them, our clients and the office staff".

Peggy Pemberton

Company Administrator

Peggy joined Home Instead Senior Care in August 2015.  She has been in the accounting industry as office manager and bookkeeper since 2003 bringing a wealth of experience to Home Instead.  Peggy says that “I love working with everyone in Home Instead.  The team in the office and all the CAREGivers are really friendly and lovely people.”

Priscilla Ryan

Care Co-ordinator

Priscilla first started working in the aged care industry in 2003 when she moved from Brazil to England. A few months after arriving in London she was offered a job as a live-in carer. She had never considered working as a CAREGiver but reflects that it felt natural to her from day one.  She met her husband while living in England and in 2006 they decided to move to Australia.  She continued to work in aged care in Australia and in 2009 joined our team at Home Instead.  She had a break for a few years to have her two children and says she was very happy to re-join us in 2016 as she thinks this is a great environment to work in.

Caitlin Weeks

Home Care Package Care Co-ordinator

Caitlin joined us in 2017 and has been an invaluable member of our team ever since. Caitlin previously completed her studies in Health Science at University and worked in a variety of roles including event work and working in a rehab ward at a private hospital. When she joined us she said “I have come to Home Instead with a goal of rediscovering what I learnt about at Uni, especially trying to assist in helping the elderly to live as independently in their own homes as possible, which is something I am passionate about.”

Rebecca Mair

Administration & Care Co-ordinator

Bec joined the team April 2016. She previously worked for the Sax Institute, where she was involved with the 45 and Up Study – Surveys into Healthy Ageing. She has personal experience of CAREGiving through supporting family members living with Parkinson’s Disease.  Through this experience of witnessing the challenges faced by the person with Dementia as well as their family she has a great empathy for our clients and out families and also a good understanding of the assistance they require.  Bec spent many years involved in the airline industry in customer service with Group Sales reservations. She says that working for Home Instead feels more like a family unit where everyone is friendly and caring.

Ron Pendergast

On Call Officer

Ron has more than 20 years experience in care from nursing in a palliative setting to working as a CAREGiver. Ron has been with us since 2008 and was one of the first caregivers we employed – he is also the longest serving (continuous) member of the team. He brings a broad range of experience and wisdom to our team and says that he finds it “fulfilling and satisfying to make a contribution to the well being of our clients”.